There may be several reasons why your Facebook messages are not coming in:

  1. AreTheyHappy pulls in messages from all social media and review channels every hour. If the message that you are expecting was just recently been published on Facebook, please check your inbox again in an hour or so. 

  2. Currently, AreTheyHappy supports the following Facebook message types: Own Posts, Wall Posts, Recommendations, Private Conversations. It could be that the Facebook message you are looking for is not a message type we currently support, such as Facebook Check-Ins and Mentions.

  3. If the scenarios above do not apply to you, it could be a hitch on AreTheyHappy or Facebook's system. In that case, please do not hesitate to reach us via email at [email protected] or click the Intercom support chatbox on the lower right side of your screen.

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