You see a negative review, you check if it has been answered and if not I can forward them the mails. How can I do that with Tripadvisor/Google/Yelp/Zomato/Facebook?
You can use AreTheyHappy to (1) monitor and track reviews on all your channels, and (2) assign them to your team.
1 Daily Summary
AreTheyHappy automates your review collection and delivers notifications when your customers leave TripAdvisor (and other) reviews. New reviews will be pulled in every hour, but at the end of every day, we send you a summary of new reviews/feedback, too. In the daily email, we tell you what's urgent (negative reviews and influencers) and needs your focus.
Help Desk Article: Daily Summary
We hope that your daily notifications are turned on.
2 Team Tasks
Introducing "Team Tasks," a task management, team collaboration and ticketing tool that can be used for all of your social media and customer interactions.
To start with, you can add as many team members as you want, each with their own specific user permissions. Don't worry, it's free. We don't charge for users. You can add as many as you like, to reflect your organisation.
You or anyone in your company can assign tasks from the Inbox by clicking on the "task" icon.
Assign the task to someone, select a due date, and write a custom message in case you want to add any special instructions. The advantage is that you will have a history of all items that have been assigned and completed. :)
Help Desk Article: Team Features
If you have questions, concerns or suggestions, please do not hesitate to reach out to us via email at [email protected] or by clicking the Intercom support chat box on the lower right side of your screen. 🙌