If you have tried to connect your Instagram business page to your AreTheyHappy location and you noticed that your IG page is not listed on the dropdown, there are 2 things that you need to verify:

  1. You must verify that your Instagram account is a Business Account

  2. You must verify if your Instagram account is linked to a Facebook Page. 

Now, if your page is verified as a business page and linked to a Facebook page, and you've tried the reconnection step,* but are still having this issue, then it could be because of an existing bug on Facebook's platform. A bug has been reported to Facebook's Technical Team which can affect IG connection. Facebook says they are looking into the issue but to date, it has not been solved yet.

For now, you can take the following steps as a temporary workaround, as advised by a member of Facebook's technical support team:

Convert your Instagram Business Account to a Personal Account and then convert it back to a Business Account. These are the steps:

  1. Open your Instagram app on your phone/mobile device.
    ⚠️ This will not work on the laptop or desktop version of Instagram.

  2. Go to your profile and tap the hamburger icon in the upper right corner

  3. Tap Settings

  4. Tap Account

  5. Scroll to the bottom of the list and tap Switch back to a Personal Account.

  6. Tap Account once again

  7. This time tap Switch to Professional Account

  8. Tap Business

  9. Add details, like your business category and contact information.

  10. Follow the steps and select your Facebook page to link your Instagram business page.

  11. Tap Done.

Scroll down for a visual step-by-step guide.

⚠️ Note: The media insights will be lost when converting back to a personal account. You may want to read and save the media insights before converting.

Note: Click the "Hamburger Icon" on the top right.

Step 5: Switch from a Business to Personal Account.

Steps 6 & 7: Go back to the Hamburger and Switch to Professional Account.

Step 8: Tap Business.

Step 9: Add details, like contact information and your business category.

Step 10: Tap Done. 🎉

We hope this helps! However, if you continue to have issues or if you have other questions, please use the chat icon at the bottom of your screen. We're here for you. :)

We love our AreTheyHappy Community

The businesses who use AreTheyHappy today are motivated by the belief that, even in the digital age, doing business is still essentially about people, relationships and community.

The AreTheyHappy Mindset

They’re joining a community of amazing entrepreneurs who believe in putting customers first!

Your Feedback Matters. Let’s grow together! 🚀

If you have any questions or suggestions, please do not hesitate to reach out to us via the chatbot on the bottom-right of your screen. 🙌 We'll get back to you as soon as we can! 🙏💕

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