New

  • [integration] Instagram Geotagged posts (aka ‘location tagged’-posts) are now part of the Instagram integration 
  • [reports] Weekly / Monthly PDF reports are now combined in a single email (rather than an email per location)
  • [email alerts] Weekly / Monthly email alerts now contain a visual overview of your location ranking (from best to worst)

Improved

  • [inbox] Due to popular demand the inbox now displays 2 months worth of data rather than 1 month
  • [integration] Google My Business (GMB) reviews now link back to the internal page for that review on GMB 
  • [integration] Tagged Instagram posts that are also geotagged will now show the location in the inbox detail 
  • [email alerts] Clicking on a group in the email alerts section now disables or enables the selected email alert type for all underlying locations
  • [reports] PDF reports for weekly/monthly emails are no longer added as attachments but as download links. This improves both performance and stability during email delivery
  • [reports] The reviews section of the PDF reports now shows the original date of publication
  • [reports] The review section of the PDF reports now has a link back to the original review 
  • [reports] The tags graph section of the PDF reports no longer displays an empty section if there was no tagging data during the period 
  • [reports] The reviews section now displays a note if there were no negative reviews during this period 
  • [reports/daily emails] The reviews section now prioritizes reviews with text over reviews without text 
  • [smartfolder] The smartfolder add/edit modals now uses a hierarchy rather than list view to display locations/groups 
  • [inbox filters] The locations filter now uses a hierarchy rather than list view to display locations/groups 
  • [user] The user detail/invite modals now use a hierarchy rather than list view to display locations/groups 
  • [insights] Small styling improvements for smaller screens to allow for better UX 
  • [inbox] Small styling improvements for smaller screens to allow for better UX
  • [inbox] The post tagger has been revamped to allow for an easier overview and faster access to individual tags

Re-enabled

  • [integration] Replying to Facebook Recommendations has been re-enabled as the issue has been fixed on Facebook’s side 
  • [integration] Replies to Facebook recommendations other than the parent page’s comments are shown again. This only applies to first-level comments ( displaying a reply to a reply other than a reply from the parent page still does not work, we’re following up on this with the Facebook Engineering team: https://developers.facebook.com/support/bugs/466817804073029/)
  • [reports] We have re-added the top negative and top positive tags to the PDF reports 

Removed

  • [reports] The overview section of the PDF reports no longer shows a ‘neutral’ section as the calculations for this were deemed too inaccurate for the time being 
  • [inbox] The emoji picker has been removed for mobile devices in favor of using the native emoji picker. This both improves load times for the webapp and allows for easier editing

Fixed

  • [tags] Fixed an issue where the default tags had a wrong translation for ‘Drinks’ with negative sentiment, existing tags have been migrated without loss of data 
  • [inbox] Fixed an issue where the message timestamp would not take timezones into account when liking/unliking on Facebook posts in certain circumstances 
  • [integration] Fixed an issue that prevented unknown TripAdvisor locations from being connected in certain edge cases 
  • [integration] Fixed an issue where Instagram user information did not show up for Instagram mentions due to a queuing issue 
  • [integration] Added a temporary workaround for Facebook Statistics data not coming in due to a bug on the Facebook API (for more info: https://developers.facebook.com/support/bugs/371633503480293/)
  • [insights] Fixed an issue where Location Scores/NPS (and subsequently company Scores/NPS) would lose precision in some edge-cases
  • [insights] Fixed an issue where Location Score/Company Score would be incorrect when Zomato is connected to the location 
  • [email alerts] Fixed an issue where daily email alerts would not display correctly in Gmail on Firefox 
  • [reports] Fixed an issue where reports that are fixed to a specific start/end date (not rolling period) would have reviews that were after the end date
  • [reports] Graphs in the reports now correctly group data on a per day/week/month basis depending on the selected period

If you have  questions, concerns or suggestions, please do not hesitate to reach out to us via email at [email protected] or by clicking the Intercom support chat box on the lower right side of your screen. 🙌We really appreciate our AreTheyHappy community, as well as your ongoing feedback! ️🚀 

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