Some of your most passionate patrons might have some questions about your business that they have posted on Google Q&A.
These questions are easily accessible to people who search your business on Google so we know it's a good idea to be always on top of these customer inquiries.
You and your team can now answer Google Questions straight from your AreTheyHappy Inbox! 🙌
Google Q&A will come in as a typical Inbox item that shows (i) name of customer that posted the question, (ii) a preview of the question, (iii) date and time, and (iv) the number of answers by you or others.
You can select a specific Google Question from your inbox list and see the details of the inbox item such as published answers and number of likes.
Like Reviews on your Google MyBusiness location, you can only publish one answer at a time. However, you can always edit or delete your existing answer to post a new one.
Note: anyone with a Google account can post a question or answer. If you receive a question that seems like a Spam or is inappropriate, do not hesitate to flag them and it will be taken out of your Google MyBusiness card.
If you have questions, concerns or suggestions, please do not hesitate to reach out to us via email at [email protected] or by clicking the Intercom support chat box on the lower right side of your screen. 🙌We really appreciate our AreTheyHappy community, as well as your ongoing feedback! ️🚀