We have implemented a 2-level connection for TripAdvisor:
- Regular connection and

- Enhanced connection.

The Regular connection is the standard way of connecting TripAdvisor locations to AreTheyHappy - paste in the URL to your location in Locations & Groups page. Result: you can pull in TripAdvisor reviews. This will allow you to read, tag and assign your TripAdvisor reviews from your AreTheyHappy Inbox. But, you will not be able to respond.

To respond to your TripAdvisor reviews you will need to Enhance your connection.  Click on the little enhance icon to enhance your TripAdvisor account:

You'll find it here:

Simply enter your selected location's credentials (email and password), then click OK.

⚠️ Note: The official TripAdvisor API does not allow business owners to reply to their TripAdvisor reviews, and so AreTheyHappy's "enhanced" mode is, in fact, a workaround to help make your work more efficient. We definitely want you to be able to respond to as much of your data as possible, but from time to time, you may have to help out by re-enhancing your account. :)

⚠️ Finally, it may be necessary to refresh your screen or log-in and out of AreTheyHappy to make sure that you pull in your latest data. 👍

To check that the enhancement was successful

A little "enhanced" status should appear next to your location.

Correct TripAdvisor credentials

To successfully enhance your account, you need to be an admin or ask a colleague who is an admin. Second, you must manually log in with your credentials (email and password).

⚠️ Do not auto-connect with Gmail. (See image below).

What if you don't have an email or password?

When you first created a TripAdvisor account, you were given three options to sign up: use your Google account, Facebook account, or Email address. If you used either the Google or Facebook auto-connect options to log in to TripAdvisor, you may not have a password associated with your email address. 

If this is the case, simply login to your TripAdvisor account, click your avatar on the top right then click "Account Info". 

Scroll to the bottom of the Account Info page, then click "Reset Password". You will then receive an email from TripAdvisor, follow the quick instructions to select a new password on TripAdvisor. This is the same email and password that you will need to use to enhance your connection on AreTheyHappy. 

Then, return to AreTheyHappy and follow the "enhance" instructions above.

And that's everything you need to know about Enhancing your TripAdvisor connection and Responding to your TripAdvisor reviews!

The AreTheyHappy Community ❤️

The businesses who use AreTheyHappy today are motivated by the belief that, even in the digital age, doing business is still essentially about people, relationships and community.

The AreTheyHappy Mindset 💪

You're joining a community of amazing entrepreneurs who believe in putting customers first!

Your Feedback Matters. Let’s grow together! 🚀

If you have any questions or suggestions, please do not hesitate to reach out to us via the chatbot on the bottom-right of your screen. 🙌 We’ll be in touch as soon as we can! 🙏💕

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