After creating, publishing and sharing your new surveys, it's now time to check how your customers responded to them.
Note: by default, the Survey Insights page will display data for all NPS Surveys.
You can navigate to the Survey Insights by clicking on the Insights header and Surveys sub-header.
Or by clicking the View Insights button on the Surveys overview page.
There are three sections of the Survey Insights: Overall Score, Evolution over Time, and Score Breakdown.
In this section, you will see how your customers' responses are distributed. The donut graph on the left side represents how many responses had a Positive, Neutral, or Negative rating. For NPS surveys, these will be Promotors, Passives, and Detractors.
To the right, shows how many responses you received per score/rating. The bars' color represents whether that score/rating is Positive (Green), Neutral (Gray), or Negative (Red).
Evolution over Time
This section shows you the average score from all responses and the number of responses you received.
Clicking on either the Score or Participants tab will allow you to see data on a per day/week/month basis (depending on the period you have selected).
You can scroll through previous/future periods by clicking on the Previous/Next button below the graph.
By default, the labels on the graph is displayed but you can turn that on/off by ticking/unticking the Show Data Labels checkbox.
In this section of the survey insights, you will see the response breakdown of all responses, and the percentage share of each score/rating.
On the right of the table, you will see the survey responses you have received for the selected period. Each card represents a response from your customer and it shows the Total Score and all of the individual questions and answers.
You can filter responses by Sentiment or whether responses have Feedback or not.
From here, you can also Delete a survey response by clicking on the delete button on the upper right corner of each response card. Note that deleting a response is an action that cannot be undone.
We love our AreTheyHappy Community
The businesses who use AreTheyHappy today are motivated by the belief that, even in the digital age, doing business is still essentially about people, relationships and community.
The AreTheyHappy Mindset
They’re joining a community of amazing entrepreneurs who believe in putting customers first!
Your Feedback Matters. Let’s grow together! 🚀
If you have any questions or suggestions, please do not hesitate to reach out to us via the chatbot on the bottom-right of your screen. 🙌We appreciate your time, and we’ll be in touch as soon as we can! 🙏💕