Synchronizing your Business Details across multiple social media channels is always going to be a tough task. Good thing is that AreTheyHappy is here to do most of the heavy lifting for you!

You can now sync your business details on your Facebook Page and Google MyBusiness location from AreTheyHappy!

Step 1. The first thing to do is to connect your Facebook or Google MyBusiness page to your AreTheyHappy location. During your first connect, a modal will pop up asking you if you want to sync your business details.

Step 2. Activate the 'Sync Details' toggle and click Confirm.

⚠️ Note: If you have previously manually filled out your location's business details, it will be overwritten when you enable the Sync Details toggle.

It should only take a few moments to pull in your business details from Facebook or Google MyBusiness (GMB).

Refresh your page, and scroll down. You should find the Business Details section filled in with the information that you have currently registered on GMB, including:

  • Phone Number

  • Website

  • Email Address

  • Full Address (Street, City, Zip Code, Country)

  • Opening Hours

A step-by-step guide to updating your business listings

From here if you want to make changes to your opening hours, you can simply update that information from your AreTheyHappy location page.

  1. Clicking the Update button will trigger the Update Details modal.

  2. You can then select which integration you want to roll out the changes to: Facebook, Google or both.

  3. When you click on the "Save Changes" button, your business details will be synchronized between the selected integration/s and AreTheyHappy.

⚠️ Important Notes

In order to sync business details to Facebook/GMB, ALL fields should be filled out.

Address - For the address, it's important to note that the map will refresh/zoom in to street-level view if you enter a full and valid address. So, if the map display zooms into a 'street view' (as opposed to a 'globe view'), this means that the address entered is correct/valid and can be accepted by Google and Facebook's APIs.

⚠️ Troubleshooting

Q: Are business details updates applied immediately?

A: Integrations behave differently and some have internal approval policies in place. For example, business updates done to Google MyBusiness locations need to be approved by Google. It can take up 24 hours before changes are applied publicly and seen by your customers. So, get the details right and don't update too often in any given week. Then, check your business info on after 24 hours.

When an update is not yet approved by Google, you'll see the following status in your GMB management center: "Under Review." [See image below.]

Q: I get an error when updating my opening hours and business details on Google My Business.

A: In order to sync business details to FB/GMB, every single field should be filled out (especially the address etc).

Technically speaking, GMB and FB won't let us do patches (aka updates) without proper latitude/longitude info - which is provided by you giving a correct and full address, including the country. Nothing can be missing.

Otherwise you get this error.

Visual check: For the address, there is a little map display. If that refreshes to the correct address (this means that the address you entered is correct/valid) and that your update is likely to have gone through.

Would you like to update your website business details via AreTheyHappy? Reach out via your support chat and see if we can roll it out for your team.

And... that's it!

If you have any questions or suggestions, please do not hesitate to reach out to us via your support chat. 🙌


The AreTheyHappy Team

We love the AreTheyHappy Community

The businesses who use AreTheyHappy today are motivated by the belief that, even in the digital age, doing business is still essentially about people, relationships and community.

The AreTheyHappy Mindset

They’re joining a community of amazing entrepreneurs who believe in putting customers first!

Your Feedback Matters. Let’s grow together! 🚀

Keep your great ideas coming and we'll take them into the roadmap once we've done some customer and product research. 🙌

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