AreTheyHappy Flows rules are useful tools that helps your team optimize your company's processes. Using Flows, new posts, messages, and reviews can be automatically Tagged or assigned to a Team Task.

With the Escalation feature, Flows are made to be even more powerful by automatically (i) assigning new users to a task and/or (ii) updating the task description of unfinished Team Tasks after a given period.

Example:

(a) All reviews with 3 stars or lower are automatically assigned to a Team Task to be handled by Ricardo.

(b) With the escalation feature, if tasks created by this rule are not set to Done after 1 day, the task will be escalated to the location manager, Paulo.

(c) Further, another 2 days after the task escalated is not resolved, the regional manager Hannah will be assigned to the task.

And that's what you need to know about Flow Escalations. If you have further questions, don't hesitate to contact us and we will be glad to help you set this up.

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