If, when you log into your account, this screen pops, it means that you need to reconnect some of your integrations.

This modal here is what we call the Issue Analyzer.

The Issue Analyzer flags when a connection to an integration might suddenly be broken. A connection can break when someone changes a password or changes the settings, OR ( the integration itself (Facebook, Instagram, GMB, or Formitable etc.) updates something in the code that breaks the connection.

As you can see above, each message on the Issue Analyzer will indicate:

(i) the name of the affected location,
(ii) the integration, i.e. FB, GMB, IG etc., and
(iii) most importantly, the name of the person who needs to connect.

*If that person is you. You can solve it with a simple click of the "Fix Now" button ---- BUT make sure to read carefully and follow all instructions to the end, especially for the TripAdvisor "Enhanced Mode." πŸ‘


When are you notified?

  • Web App via the Issue Analyzer - All users will see the Issue Analyzer the minute it is triggered.

  • Email Notification - On a weekly basis to Top-tier users only (i.e. PICs or persons-in-charge like owners/admins/social media managers user roles) receive an email list of broken connections, if any.

In summary, the Issue Analyzer is an important communication tool between you and us, and should preferably not be ignored. This is how we inform you that a particular person (not just anyone) in your team needs to reconnect a page so that you can continue pulling in data, and continue responding to your customers.

Without a working connection, we can't gather insights on trends, team performance or customer satisfaction levels.


Troubleshooting

Q: I suddenly see an influx of old messages in the inbox. Why is that?

A: This can happen when you reconnect a broken page via the Issue Analyzer. Suddenly, AreTheyHappy is now able to start pulling in all messages again --- including some older messages (maximum up to the previous month). πŸ™‚ Now, if this happens, you can choose (i) to read, tag, respond and complete such messages or (ii) bulk complete your messages.

Ideally, the minute we request you to fix a broken connection via the Issue Analyzer, you should do so.

However, if you have further questions or encounter any difficulties, please let us know via your support chat. We're happy to investigate with you!


We love our AreTheyHappy Community

The businesses who use AreTheyHappy today are motivated by the belief that, even in the digital age, doing business is still essentially about people, relationships and community.

The AreTheyHappy Mindset

They’re joining a community of amazing entrepreneurs who believe in listening to their customers and safeguarding their customer experience!

Your Feedback Matters. Let’s grow together! πŸš€

If you have any questions or suggestions, please do not hesitate to reach out to us via the chatbot on the bottom of your screen. πŸ™Œ

We appreciate your time, and we’ll be in touch as soon as we can! πŸ™πŸ’•

Cheers,
The AreTheyHappy Crew

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