Oh no, sorry that you can't respond to a TripAdvisor review(s). We regret the inconvenience.
Here are a couple of possible solutions to try:
Sometimes, you just need to refresh your screen, and or log out and log back in again.
Sometimes there is just a small outage on TripAdvisor's side, so if you try again later, it will succeed. At the moment, we only flag failed responses on the Issue Analyzer after a few attempts over the course of a few hours.
A third solution could be for you to click on the "deep link" icon (see image below) .
Clicking on the "deep link" will redirect you to TripAdvisor Management Center, where you will be able to respond directly from within the TripAdvisor platform itself.
⚠️ User note: You will need to be an admin to the TripAdvisor page of this location, i.e. you must have access to the TA management center to be able to respond via the TripAdvisor platform.
Now, one final thing you could try is to re-enhance your account. Click here for a step by step guide to enhancing your Tripadvisor account.
*You need to be an admin, or ask a colleague who is an admin in the TripAdvisor Management Account to enhance this location, and
** You must manually log in with your email and password. ⚠️ Do not auto-connect with Gmail. (See image below).
Finally, once you've enhanced your TripAdvisor account, it may be necessary to refresh your screen or log in and out of AreTheyHappy to make sure that you pull in your latest data.
⚠️ Final Note:
Unfortunately, as of 2021, the official TripAdvisor API does not allow business owners to reply to their TripAdvisor reviews, and so AreTheyHappy's "enhanced" mode is, in fact, a workaround to help make your work more efficient. We definitely want to help you respond to as much of your data as possible, but from time to time, you may have to help out by "re-enhancing" your account.
Try a few of the solutions above, and, please do let us know if this works?
If you continue to struggle, use the chat icon at the bottom of your screen. We're here to help. :)
The AreTheyHappy Community ❤️
The businesses who use AreTheyHappy today are motivated by the belief that, even in the digital age, doing business is still essentially about people, relationships and community.
The AreTheyHappy Mindset 💪
You're joining a community of amazing entrepreneurs who believe in putting customers first!
Your Feedback Matters. Let’s grow together! 🚀
If you have any questions or suggestions, please do not hesitate to reach out to us via the chatbot at the bottom of your screen. We’ll be in touch as soon as we can! 🙏💕