Oh no, sorry that you can't respond to a Facebook review/recommendation. We sincerely regret the inconvenience.
Here are a couple of possible solutions to first try:
✔️ Sometimes, you just need to refresh your screen,
✔️ Log out and log back in again to your AreTheyHappy inbox
✔️ Sometimes there is just a small outage on Facebook's side, so if you try again later, it will succeed. At the moment, we only flag failed responses on the Issue Analyzer after a few attempts over the course of a few hours.
There are a couple more solutions you could attempt. Read on.
A fourth possible solution is to click on the "deep link" icon (see image below).
Clicking on the "deep link" will redirect you to the original platform where you can like or respond directly from Facebook itself. Just don't forget to come back to your Inbox and mark the item as complete [✔️].
⚠️ Why is it important to "complete" items in your inbox? The number of "completed items" is a metric that we measure. It is currently assumed that once a social media manager/guest experience manager/location manager completes an item in the inbox, they've taken ownership and dealt with the item in the way they see fit, i.e. respond/not respond etc. - in accordance with your company's internal SLA.
⚠️ Note on Deep Links: Often, you will need to be an admin user for the page in question, i.e. Facebook or TripAdvisor because you need to have the permission to manage the page on the original platform itself.
Now, a fifth and final scenario is that your Facebook user token has expired and we have not picked it up yet in our systems checks. In this case, you can disconnect and reconnect your Facebook page. [See the step-by-step instructions below.] Do not worry. You will not lose any data, i.e tags, responses, insights etc. on AreTheyHappy.
Step 1. Go to the Settings > Locations and Groups page.
Step 2. Disconnect and reconnect Facebook.
Try a few of the solutions above, and, please do let us know if this works?
If you have further questions, use the chat icon at the bottom of your screen. We're here to help. :)
Have a great day!
The AreTheyHappy Crew
The AreTheyHappy Community ❤️
The businesses who use AreTheyHappy today are motivated by the belief that, even in the digital age, doing business is still essentially about people, relationships and community.
The AreTheyHappy Mindset 💪
You're joining a community of amazing entrepreneurs who believe in putting customers first!
Your Feedback Matters. Let’s grow together! 🚀
If you have any questions or suggestions, please do not hesitate to reach out to us via the chatbot at the bottom of your screen. We’ll be in touch as soon as we can! 🙏💕