"I can't log in via my Chrome Browser for Windows."
"I'm getting a "Your session is expired" error when I try to login."
"I have to login via incognito mode."
Hello! there! We're really sorry to hear that you're experience this.
Do you have any add-ons installed (eg: pop-up blockers? Are you running on a corporate network (eg: VPN, etc)? These interfere with logging in. You might want to switch them off. Here's a quick logic check:
✔️ Do a hard refresh (Ctrl + Shift + R)
✔️ Log in and Log out
✔️ Clear your cookies for AreTheyHappy
✔️ Switch off your VPN
✔️ Switch off any ad blockers, or exempt AreTheyhappy.
If the above doesn't work, kindly do the following for us:
Go to the login page (Make sure you are logged out)
Select "Inspect" to open developer tools in Chrome. (See image 1 below)
Go to the tab titled "Console" and hit the checkbox called "Preserve log."
Keep the console open and try logging in.
Take a screenshot [entire screen] of the console logs after the error message appears.
Send the screenshot to us via your chatbot with a small description of the issue. :)
See image 1.
See image 2.
The 'Preserve Log' checkbox is on the left in the options bar.
Other issues to consider:
You have a work laptop and your chrome setup internally is configured to disable local storage https://techglimpse.com/enable-localstorage-support-google-chrome-browser/ . AreTheyHappy relies on local storage for storing the authorization token that is used to talk to our main api as well as additional user settings. [Might need your tech person to have a chat with us.]
That's all we can think of for now. If you need us, get in touch via your support chatbot in the AreTheyHappy dashboard and we'll get back to you asap. 🎉
Take care and talk soon,
The AreTheyHappy Crew