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Help! I can't log in via my Chrome Browser for Windows.
Help! I can't log in via my Chrome Browser for Windows.
I'm getting a "Your session is expired" error when I try to login.
Hannah Albarece avatar
Written by Hannah Albarece. Updated over a week ago

Question:

"I can't log in via my Chrome Browser for Windows." 
"I'm getting a "Your session is expired" error when I try to login."
"I have to login via incognito mode."

Answer:


Hello! there! We're really sorry to hear that you're experiencing this.

Do you have any add-ons installed (eg: pop-up blockers? Are you running on a corporate network (eg: VPN, etc)? These interfere with logging in. You might want to switch them off.

Here's a small checklist of logic checks that we'd love you to go through. These are the same steps that we would do ourselves:

✔️ Do a hard refresh ["Command + Shift + R" on Mac or "Ctrl + F5" on Windows]
Pause and check if that works.

✔️ Log in and Log out
Pause and check if that works.

✔️ Clear your cookies for AreTheyHappy
Pause and check if that works.

✔️ Switch off your VPN
Pause and check if that works.

✔️ Switch off any ad blockers, or exempt AreTheyhappy.

Pause and check if that works.


⚠️ Troubleshooting:

If the above doesn't work, kindly do the following for us:

  1. Go to the login page (Make sure you are logged out)

  2. Right-mouse click.

  3. Select "Inspect" to open developer tools in Chrome. (See image 1 below)

  4. Go to the tab titled "Console" and hit the checkbox called "Preserve log."

  5. Keep the console open and try logging in.

  6. Take a screenshot [entire screen] of the console logs after the error message appears.

  7. Send the screenshot to us via your chatbot with a small description of the issue. :)


See image 1.

See image 2.
The 'Preserve Log' checkbox is on the left in the options bar.

Other issues to consider:

  • You have a work laptop and your chrome setup internally is configured to disable local storage https://techglimpse.com/enable-localstorage-support-google-chrome-browser/ . AreTheyHappy relies on local storage for storing the authorization token that is used to talk to our main api as well as additional user settings. [Might need your tech person to have a chat with us.]

That's all we can think of for now. If you need us, get in touch via your support chatbot in the AreTheyHappy dashboard and we'll get back to you asap. 🎉

Take care and talk soon,

The AreTheyHappy Crew

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