This article is divided into 3 parts:
Part 1. How to upload your Deliveroo reviews
Part 2. FAQs on How this integration interacts with the rest of AreTheyHappy
Part 3. Current Status of Deliveroo Historical Data
Part 1: How to upload your Deliveroo reviews
Your locations' reviews from Deliveroo can now be imported to your AreTheyHappy Inbox. [See image below.]
See below for an example of what an individual Deliveroo Inbox Item would look like.
Note: Deliveroo currently has no official API that provides data to platforms such as AreTheyHappy. Deliveroo reviews have to be "imported" by you.
How to "Automatically" import Deliveroo Reviews
For this, you will need a developer/technical person within the team.
Ask your Technical Team to study the AreTheyHappy Public API Documentation v1.3 (click here ).
Then, contact the AreTheyHappy Support team via email or the chatbot to request access to the AreTheyHappy Public API.
Once you are granted access to the Public API, your team will be provided an API Key linked to your Company.
Your Technical Team can then start sending requests to our Public API to Bulk Upload Deliveroo reviews.
⚠️ Technical Notes:
There are two methods that you can use to upload files:
You can do a multi-part upload
You can also pass a file URL
Standard validation applies to both methods. You must never alter the file structure so that it matches with the Deliveroo Template.
Part 2: FAQs
Question 2: Are Deliveroo reviews compatible with manually assigning Team tasks?
Question 3: Are written reviews in Deliveroo compatible with AI (Artificial Intelligence)?
Question 4: Can I respond to Deliveroo reviews via ATH?
Answer: No. Unfortunately, functionality for restaurant owners to respond to Deliveroo reviews has not been provided by Deliveroo, i.e. so the functionality to date is similar to Uber Eats and Takeway.com ("read only").
Part 3: Historical Data
Currently, we don't actively pull in historical reviews from Deliveroo. However, speak with us and we'll see if we can find a solution for you.
If you have any other questions, please don't hesitate to reach out via your support chat!
The AreTheyHappy Team
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