We have migrated parts of the Instagram (IG) functionality to the latest version of Facebook/Instagram’s API (FB/IG API), as they have sunset the previous version. Accepting the new permissions, will allow us to pull in new data and run insights on Instagram.
Kindly read the full article to ensure that the latest changes to the FB/IG API are applied to your account.
Previously, you needed to “Enhance” your account to:
- [Read and Reply to] IG Direct Messages (aka DMs)
- [Reply to] IG Tagged Posts
But, this will no longer be necessary.
Post Migration Situation:
⚠️ Please Read. Changes to the FB/API:
In this latest version of the FB/IG API, they don’t allow “liking.” We apologise for any inconvenience, but as soon as FB/IG open up an endpoint, we will provide this functionality to you asap! For now, please click on the “deep link” and “like” posts and comments directly on Instagram. In this way, you don’t break your workflow too much, but please don’t forget to come back to your Inbox and mark the item as complete.
For Tagged and Geotagged posts, the FB/IG API has not yet opened full functionality, (i.e. liking or replying), so please click on the “deep link” and respond/interact directly on Instagram. Again, in this way, you don’t break your workflow too much, but please don’t forget to come back to your Inbox and mark the item as complete.
No changes to publishing posts on IG via the AreTheyHappy Publisher/Scheduler. This continues to be supported. 👍
The FB/IG API is still in flux, and as they evolve, we will ensure you have the latest functionality in your inbox, as well.
⚠️ How to Accept the New FB/IG Permissions
This is a 2-step process.
Step 1: Please go to Instagram on your mobile, and accept new privacy permissions to pull in your Direct Messages (DMs). Please click here to follow 4 simple steps.
Step 2: Since Sunday, 10 October 2021, Admin users will see the Issue Analyzer pop up when they log-in.
Admins, please ask the "point person" in the team to reconnect (aka click the "fix" button for your IG pages). Until they do so, we can't gather new data or run insights on Instagram. And that's it.
Other relevant resources:
How to Bulk Complete Inbox Items (Scroll about half-way.)
If you have any questions, please reach out via your support chat.
The AreTheyHappy Team