The Standard Report is also known as the 'Performance Report'. This report can be manually generated from the insight pages OR automatically sent to you by email each week/month.
The data widgets shown inside the report can differ depending on the selected time period (weekly or monthly).
The Weekly Reputation Report focus on the current KPIs of the location. Meant to give you a quick insight into how your location is running at the current moment of exporting.
The Monthly Reputation Report offers a broader overview of your KPI's, focusing on evolutions. This allows you to detect overhanging trends which might be harder to detect on a week-to-week basis.
List of the data widgets shown in the report.
Location Summary - All KPIs are compared to their data of the previous period.
Location ranking compared to all locations within the global company
% inbox items completed
% Negative responses responded to.
Top KPI's - Table comparing selected time period to previous 4 periods + Column comparing the Year To Date data. Highest and lowest value per row is highlighted.
Online reviews ( Avg. Rating of all review type items)
Google - (Avg. Rating of GoogleMyBusiness)
Avg. Rating per Channel - Avg. Rating showed per each integration compared to the previous period. The number between brackets indicates the number of items the rating is calculated from.
Avg. Rating vs Number of Reviews - Line chart indicating the Avg. Rating (left y-axis). Combined with a bar chart indicating the number of reviews the ratings are based on (right y-axis). The graph shows the evolution for the previous 4 periods including the selected period. The data highlighted on the right side is a detailed view of the current period.
NPS vs % Promotors, % Detractors, % Passives - Line chart indicating the location's NPS score (left y-axis). Combined with bar chart individually split between % Promoters, Detractors and Passives (right y-axis). NPS is calculated on this % shown in the bars. The graph shows the evolution for the previous 4 periods including the selected period. The data highlighted on the right side is a detailed view of the current period.
Overall Sentiment Score vs Total Tags - Line chart indicating the overall Sentiment score of the inbox items (left y-axis). Combined with a bar chart visualizing amount of tags this sentiment score is based on (right y-axis). The graph shows the evolution for the previous 4 periods including the selected period. The data highlighted on the right side is a detailed view of the current period.
Sentiment Score vs Tags per Choice Driver - Bar chart listing the choice drivers tagged in the selected period. Bars show the number of tags within the choice driver(left y-axis). Dots indicate the corresponding Sentiment score per choice driver for the current period (Right y-axis).
Choice Driver Sentiment Score [only in monthly timeperiod] - Grid visualization of sentiment score (colour coded) split by choice driver and period. The top row shows the overall sentiment score with highlights for the highest and lowest scores between all the shown periods. The grid shows the evolution for the previous 4 periods including the selected period.
Top Focus Points: Customer Feedback - Shows the top 5 applied tags in the format of 'Choice driver - Tag name". The amount of times the tag was applied for the selected time period is shown on the left side of the bar. The lists are split by negative and positive tag sentiment.
Deep-Dive: Customer Feedback per Choice Driver [only monthly timeperiod]
For each of the top 3 choice drivers, the 5 most applied positive and negative tags of the selected period are shown. The trend shows the evolution (in %) between the value of the previous and current period.
Highest-Rated Reviews - Top 3 highest rated reviews from the selected time period are displayed. A review contains the integration, rating, location name, review text, and potential labels that were added to it.
List of Reviews - This button will generate a CSV file containing all the reviews from that selected period.
❗️ Do you want to learn more about the Standard Report for multiple locations, go to this in-depth article.
👉 To learn more about best practices about the standard Report go to the main article.
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