If you are getting an error when trying to Accept the New Instagram Permissions, then you may well need to adjust your Instagram "privacy settings."

Instagram has added brand new privacy settings for your third party / partner tools (which they call "connected apps."

See screenshots of the process below. If permissions for your "connected apps" is not enabled, you will get an error code 200 with subcode 2534041 and the following details "The account owner has disabled access to instagram direct messages" will be returned. This means we won't be able to pull in your direct messages until permissions are resolved.

Don't worry, the process is quite simple. 👍

Go to you mobile app and follow the following steps to grant permissions:

  • Step 1. Click "Settings."

  • Step 2. Click "Privacy."

  • Step 3. Click "Messages."

  • Step 4.1 Scroll down to "Connected Tools."

  • Step 4.2 Click the toggle to "Allow access to Messages."

Then return to your AreTheyHappy settings, and follow the following steps to connect your Instagram business account:

  1. Go to settings > Locations and Groups

  2. Connect via your Facebook account

  3. Authorize the app. Give us FULL permissions.

  4. Select the relevant Instagram Business Page from the dropdown list.

  5. Click the "Confirm" button.


And, that's it! For a visual guide, please read on.

Step 1. Click on "Settings."

Step 2. Click "Privacy."

Step 3. Click "Messages."


Step 4.1. Scroll down towards "Connected Tools."

Step 4.2 Click the toggle to "Allow access to Messages." Then, return to your AreTheyHappy settings, and follow the following steps outlined in this article to connect your Instagram business account.


If you have questions, please don't hesitate to reach out via your chat support in the app, and will be with you as soon as we can!

Cheers,
The AreTheyHappy Team

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