We’ve got some great new features for you this month!

🚀 Track all your KPI’s in the New Standard Report!

✨ With your help, the Standard reports have undergone a major upgrade - just in time for this week’s reporting. If you haven’t automated your reporting yet, feel free to download reports in the Insights section to see what we’ve got in store for you.

🚀 Brand new Send and complete button.

When responding to an inbox item you can now automatically close that same item in 1 action.

Why mark as complete? The number of "completed items" is a metric that is measured in your insights. It helps you track your team’s activity. Completing items will also give you the gratification of removing that item from your inbox and getting closer to that great “zero inbox feeling.” 🎉

Share this article with your team to help them understand the importance of completing items (1min read).

🚀 Surveys “Pre-fill”

If you’re sending out AreTheyHappy surveys via a partner, it is now possible to pre-select the location when loading a survey URL. It is also now possible to provide additional information like visit date, last name, first name, email, phone, and language as part of the survey URL. Reach out via your support chat, if you’d like to access this functionality.

🚀 App-wide enrichment of our (error) notifications.

We have improved the detail of error messages for most integrations to give you more information/understanding about why an action has not been successful. We’ve also updated the styling for better readability and consistency. Let us know if there are other notifications that you’d like us to update for better ‘communication’ within the app. :)

⚠️ Update: New Instagram Permissions

We have migrated parts of the Instagram (IG) functionality to the latest version of Facebook/Instagram’s API (FB/IG API), as they have sunsetted the previous version. Click here for a step-by-step guide to accepting the new permissions. Please do so as soon as possible to allow us to continue to pull in your latest data.

🎉 Some Fixes and Improvements

  • Fixed an internal email blacklist error for emails contained Umlaut characters. Certain special characters are not supported by Gmail or GoogleMyBusiness.

  • Review previews are now shown again in emails and reports.

🤓 For the techies among us, check out the full Changelog for Sprint 79.

Questions? Head over to our Help Center, or get in touch via your support chat in the AreTheyHappy dashboard and we'd be happy to hear from you.

Feedback? Our goal is to give you the best possible product and service. So, please let us know if there is anything else we can do to support you and your team!


The AreTheyHappy Team

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