Added

  • [surveys] It is now possible to configure a survey to only show specific locations/groups through the survey composer and survey settings modal

  • [surveys] Incomplete survey responses will now be stored as well

  • [reports] The standard report now has a section regarding average response time (in hours) as part of the inbox engagement grid

  • [reports] The standard report now has a section regarding average completion time (in hours) as part of the inbox engagement grid

  • [insights] It is now possible to override the default grouping on time-based evolution charts. This includes Survey Traffic Analysis, Flow Event Evolution,
    Manual Tags Driver Evolution, Automated Tags Driver Evolution, Location detail reputation statistics charts, Company/Group/Location NPS/Score evolution modal
    charts, Social Evolution charts.

  • [insights] The driver evolution widget for both manual and automated tagging insights now have an 'All Drivers' tab

  • [insights] The following integrations will now be included in the calculation of reputation insights: Facebook, Zomato, Takeaway, Booking, IFood, Deliveroo.

  • [insights] The location overview table now has a view for distribution by star rating (1-5 stars)

  • [insights] The location overview table now has a view for distribution by
    the automated sentiment (AI)

  • [publicapi] 1.3: Added the ability to group insights by quarter

Improved

  • [reports] Ratings shown in the best/least performing and location/group rankings sections of the standard report are now using the average rating for the selected period rather than the all-time cumulative at the end of the period.

  • [reports] The negative reviews completion score panel at the top of the inbox engagement page in the standard report has been swapped out for a panel displaying the average inbox completion time.

  • [emails] We have revamped the daily email report to include additional insights such as inbox insights as well as a new design.

  • [emails] We have revamped the weekly/monthly email report to include additional insights such as a rating/ranking summary, inbox insights, top positive/negative tags, more details revolving location ranking, more details revolving the lowest rated reviews as well as a new design.

  • [insights] Company/Group/Location Rating/NPS widgets now work with the current average and previous average instead of the cumulative values

  • [insights] Company/Group/Location Rating/NPS widgets now display the amount of reviews the current and previous average are based on

  • [insights] Best/Least performing location widgets now work with the average and display the amount of reviews the average is based on

  • [insights] Best/Least performing location modals now work with the average/amount of new reviews for the current period instead of cumulative values

  • [insights] Reputation Insights will now be calculated throughout the day instead of once per day [insights] The channel-specific views on the location overview table have been revamped to offer a more glanceable view.

  • [insights] The company/group/location Rating and NPS detail modals now display the name of the group/location you are viewing in the title of the modal

  • [insights] The page ratings widget for location-specific reputation insights now shows the average rating for the current period instead of working with all-time cumulatives as well as the amount of reviews a specific channel received for that period.

  • [insights] The 'Sentiment' tab on the reputation statistics widget for location-specific reputation insights has been replaced with an 'Automated Sentiment' tab, this displays sentiment for reviews as calculated by our machine learning algorithms.

  • [integrations] Revoked LinkedIn tokens will now also be flagged for reconnect

  • [integrations] We are now accepting the Zomato share url (as well as a country- coded widget url) as valid connection urls for Zomato connect

  • [integrations] Previous email content will now be included when forwarding gmail emails

  • [integrations] Improved stability of tripadvisor enhance/respond

  • [general] Rounding of floating point values in insights has been unified to always round to 1 decimal precision in insights

  • [inbox] Improved performance of bulk complete/incomplete

Removed

  • [insights] The location overview table on reputation insights no longer shows the all-time cumulative rating (Rating to Date) for a location as this could be confusing


Fixed

  • [reports] Fixed an edge case in the new standard report tables where height
    calculation for tabular rows would sometimes be off

  • [reports] Fixed an edge case where the survey contacts report would not be generated

  • [reports] Fixed an edge case graphical glitch where right axis positioning on multi-dataset charts would sometimes be off

  • [integrations] Fixed an issue preventing story mentions/replies on Instagram DMs from being correctly rendered in the inbox detail

  • [integrations] Fixed an issue where outlook emails would be rendered in raw html form in the inbox

  • [settings] Fixed a graphical glitch where tables would have inconsistent spacing when viewing the users & rights from a lower-level user role

  • [insights] Fixed an edge case where the manual tags summary widget would not fallback to an empty state but would retain its current state when navigating to a previous period where no tags are applied.

  • [insights] Fixed an edge where cumulative reputation insights would be off when a location is included for which all pages have been flagged for reconnect for an extended period of time.

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