Troubleshooting Guide

27 articles in this collection
Written by Stijn Van Brakel, Hannah Albarece, Paulo Roxas and 1 other

Help! I see a blank Instagram Private Message.

Why are there empty Instagram messages in my inbox, and what should I do?

Written by Louise De Brauwer
Updated over a week ago

[Troubleshooting] Help! I can't accept the New Instagram Permissions.

What can I do to reconnect Instagram? Clicking the Fix button on the Issue Analyzer isn't working.

Written by Hannah Albarece
Updated over a week ago

Help! I need to reconnect the same accounts everyday or every other day?

Why does the Issue Analyzer keep popping up? Why do I need to reconnect the same pages? How do I fix this?

Written by Hannah Albarece
Updated over a week ago

[PT] Como faço para conectar minha conta do MS Outlook à minha caixa de entrada AreTheyHappy?

O que eu faço se não conseguir conectar minha conta do Outlook?

Written by Hannah Albarece
Updated over a week ago

Help! How do I change the user name that appears in my TripAdvisor Management response?

Written by Hannah Albarece
Updated over a week ago

Help! I can't respond to a Facebook Private Message.

Why can't I respond to a Facebook DM, and what should I do?

Written by Hannah Albarece
Updated over a week ago

Help! I see a slight discrepancy in my scores.

[Troubleshooting] There seems to be a difference between today and a previous period.

Written by Stijn Van Brakel
Updated over a week ago

[EN] How long does it take for a TripAdvisor response to publish? How do I know if my response has been rejected?

What can I do if a TripAdvisor response I submitted from AreTheyHappy gets rejected or deleted?

Written by Paulo Roxas
Updated over a week ago

Help! I can't log in via my Chrome Browser for Windows.

I'm getting a "Your session is expired" error when I try to login.

Written by Hannah Albarece
Updated over a week ago

[EN] What if old messages suddenly come back into my inbox?

Written by Hannah Albarece
Updated over a week ago

Help! I can't respond to a GMB Review.

Why do I get an error message when I try to respond to GMB?

Written by Hannah Albarece
Updated over a week ago

[EN] Help! I can't see my Instagram Page in the Dropdown.

Why can't I find my Instagram page in the list?

Written by Stijn Van Brakel
Updated over a week ago

[EN] Help! My Facebook Page is not appearing in the dropdown.

I can't see my Facebook Page in the drop down. Why can't I find my Facebook page in the dropdown?

Written by Louise De Brauwer
Updated over a week ago

Help! I can't respond to a Facebook review (aka "recommendation").

Why can't I respond to a Facebook recommendation and what can I do to fix this?

Written by Hannah Albarece
Updated over a week ago

Help! I can't respond to a TripAdvisor review.

Why can't I respond to a TripAdvisor review and what can I do to fix this?

Written by Stijn Van Brakel
Updated over a week ago

[Troubleshooting] How to fix iOS app when tapping buttons don't work

Written by Paulo Roxas
Updated over a week ago

[EN] Why can't I see my Instagram account in the dropdown list when I try connecting it to AreTheyHappy?

Written by Paulo Roxas
Updated over a week ago

[EN] Why are some icons or pages not displaying correctly for me?

Written by Paulo Roxas
Updated over a week ago

[Troubleshooting] What is the Issue Analyzer?

What should I do when I see the Issue Analyser pop up? How do I reconnect broken connections?

Written by Hannah Albarece
Updated over a week ago

[EN] Why I'm not receiving emails from AreTheyHappy?

What steps should I take if I notice that I'm not receiving AreTheyHappy emails?

Written by Paulo Roxas
Updated over a week ago

[EN] Troubleshooting - Why can't I respond to Facebook recommendations from my AreTheyHappy app?

Written by Hannah Albarece
Updated over a week ago

[EN] Troubleshooting: Why doesn't my password work in the iOS or Android app?

I've downloaded the app, but I can't log-in! What can I do?

Written by Hannah Albarece
Updated over a week ago

[EN] Troubleshooting - Publisher Posts post twice on Facebook!

Are you seeing double? Read the link below to see how you can fix this. 👍

Written by Hannah Albarece
Updated over a week ago

[EN] Why do I have an Inbox item from "Anonymous User"?

What is an "Anonymous" user and what can I do to respond?

Written by Paulo Roxas
Updated over a week ago

[EN] I cannot connect my Yelp business: "Page Unavailable"

Written by Paulo Roxas
Updated over a week ago

[EN] Error Message when replying to Facebook recommendations?

What should I do if I get an error message when I try to reply?

Written by Hannah Albarece
Updated over a week ago

[EN] Messages are not coming in. What do I do?

Written by Hannah Albarece
Updated over a week ago