Troubleshooting Guide

29 articles in this collection
Written by Stijn Van Brakel, Hannah Albarece, Paulo Roxas and 1 other

How do you do a "Hard Refresh"?

How do you do a hard refresh on Chrome, Safari, Internet Explorer and Firefox?

Written by Hannah Albarece
Updated over a week ago

Why has my score changed?

My NPS rating is different compared to last week. Or my ratings score is different compared to last week. Why is that?

Written by Hannah Albarece
Updated over a week ago

Help! I see a blank Instagram Private Message.

Why are there empty Instagram messages in my inbox, and what should I do?

Written by Louise De Brauwer
Updated over a week ago

[Troubleshooting] Help! I can't accept the New Instagram Permissions.

What can I do to reconnect Instagram? Clicking the Fix button on the Issue Analyzer isn't working.

Written by Hannah Albarece
Updated over a week ago

Help! I need to reconnect the same accounts everyday or every other day?

Why does the Issue Analyzer keep popping up? Why do I need to reconnect the same pages? How do I fix this?

Written by Hannah Albarece
Updated over a week ago

[PT] Como faço para conectar minha conta do MS Outlook à minha caixa de entrada AreTheyHappy?

O que eu faço se não conseguir conectar minha conta do Outlook?

Written by Hannah Albarece
Updated over a week ago

Help! How do I change the user name that appears in my TripAdvisor Management response?

Written by Hannah Albarece
Updated over a week ago

Help! I can't respond to a Facebook Private Message.

Why can't I respond to a Facebook DM, and what should I do?

Written by Hannah Albarece
Updated over a week ago

Help! I see a slight discrepancy in my scores.

[Troubleshooting] There seems to be a difference between today and a previous period.

Written by Stijn Van Brakel
Updated over a week ago

[EN] How long does it take for a TripAdvisor response to publish? How do I know if my response has been rejected?

What can I do if a TripAdvisor response I submitted from AreTheyHappy gets rejected or deleted?

Written by Paulo Roxas
Updated over a week ago

Help! I can't log in via my Chrome Browser for Windows.

I'm getting a "Your session is expired" error when I try to login.

Written by Hannah Albarece
Updated over a week ago

[EN] What if old messages suddenly come back into my inbox?

Written by Hannah Albarece
Updated over a week ago

Help! I can't respond to a GMB Review.

Why do I get an error message when I try to respond to GMB?

Written by Hannah Albarece
Updated over a week ago

[EN] Help! I can't see my Instagram Page in the Dropdown.

Why can't I find my Instagram page in the list?

Written by Stijn Van Brakel
Updated over a week ago

[EN] Help! My Facebook Page is not appearing in the dropdown.

I can't see my Facebook Page in the drop down. Why can't I find my Facebook page in the dropdown?

Written by Louise De Brauwer
Updated over a week ago

Help! I can't respond to a Facebook review (aka "recommendation").

Why can't I respond to a Facebook recommendation and what can I do to fix this?

Written by Hannah Albarece
Updated over a week ago

Help! I can't respond to a TripAdvisor review.

Why can't I respond to a TripAdvisor review and what can I do to fix this? How do I re-enhance my TripAdvisor connection?

Written by Stijn Van Brakel
Updated over a week ago

[Troubleshooting] How to fix iOS app when tapping buttons don't work

Written by Paulo Roxas
Updated over a week ago

[EN] Why can't I see my Instagram account in the dropdown list when I try connecting it to AreTheyHappy?

Written by Paulo Roxas
Updated over a week ago

[EN] Why are some icons or pages not displaying correctly for me?

Written by Paulo Roxas
Updated over a week ago

[Troubleshooting] What is the Issue Analyzer?

What should I do when I see the Issue Analyser pop up? How do I reconnect broken connections?

Written by Hannah Albarece
Updated over a week ago

[EN] Why I'm not receiving emails from AreTheyHappy?

What steps should I take if I notice that I'm not receiving AreTheyHappy emails?

Written by Paulo Roxas
Updated over a week ago

[EN] Troubleshooting - Why can't I respond to Facebook recommendations from my AreTheyHappy app?

Written by Hannah Albarece
Updated over a week ago

[EN] Troubleshooting: Why doesn't my password work in the iOS or Android app?

I've downloaded the app, but I can't log-in! What can I do?

Written by Hannah Albarece
Updated over a week ago

[EN] Troubleshooting - Publisher Posts post twice on Facebook!

Are you seeing double? Read the link below to see how you can fix this. 👍

Written by Hannah Albarece
Updated over a week ago

[EN] Why do I have an Inbox item from "Anonymous User"?

What is an "Anonymous" user and what can I do to respond?

Written by Paulo Roxas
Updated over a week ago

[EN] I cannot connect my Yelp business: "Page Unavailable"

Written by Paulo Roxas
Updated over a week ago

[EN] Error Message when replying to Facebook recommendations?

What should I do if I get an error message when I try to reply?

Written by Hannah Albarece
Updated over a week ago

[EN] Messages are not coming in. What do I do?

Written by Hannah Albarece
Updated over a week ago